The Lux Loo FAQ
Answers to all your portable toilet & septic questions
Renting a portable restroom or scheduling septic pumping services doesn’t have to be overwhelming. We’ve compiled answers to the most frequently asked questions from our customers, so feel free to browse below—you’re likely to find the information you need. If you don’t see your question addressed, don’t worry! Simply reach out to us HERE or give us a CALL, and we’ll be more than happy to assist you.
Frequently Asked Questions
Delivery & Pick-up
No, The Lux Loo handles all delivery and pick-up of rentals. We ensure that the restrooms are delivered and set up correctly, and we handle all aspects of retrieval. If you are unable to be present for the delivery or pick-up, please ensure the drop-off and pick-up locations are clearly marked, and a contact person is available via phone. Any delays caused by unclear instructions or restricted access may result in additional charges.
If you cannot be present for the delivery or pick-up, it is essential to clearly mark the drop-off and pick-up locations and ensure there is a contact person available by phone to address any issues. For pick-up, make sure there is clear access for our team. Failure to provide clear access or contact information may result in delays and additional charges.
Reservations & Cancellations
To reserve a rental with The Lux Loo, start by submitting a Quote Form or contact us directly with your event details, including the date, location, and type of rental you need. We’ll provide you with a quote and availability. Once you confirm your reservation, we’ll send you a contract and payment instructions. A 25% deposit is required to secure your booking, and the balance is due 21 days prior to your rental.
We accept a variety of payment methods, including credit/debit cards, checks, and electronic bank transfers. Payment instructions will be provided when you receive a quote.
Yes, you can make changes to your reservation, such as adjusting the rental type or event date, subject to availability and any additional fees that may apply. Please inform us as soon as possible to discuss your needs and make the necessary adjustments.
The 25% deposit is non-refundable. If you cancel after the reservation has been fully paid, you will be entitled to a refund of 75% of the total rental amount. Please review the cancellation terms in your contract for more details and contact us if you have any questions.
Event Porta Potties
How many porta-potties do I need for my event?
The number of porta-potties you need depends on the size of your event and the duration. As a general rule, plan for at least one porta-potty per 50 guests for events lasting up to four hours. If your event is longer or involves food and drinks, consider increasing the number to avoid long lines.
Can I rent porta-potties in different colors to match my event theme?
Yes, with The Lux Loo, you can choose from a variety of colors including pink, grey, beige, and the classic blue. This allows you to match the porta-potties with your event’s theme or color scheme.
How far in advance should I book porta-potties for my event?
It’s best to book your porta-potties as early as possible, especially during peak event seasons. A good rule of thumb is to book at least 1-2 months in advance to ensure availability and secure your preferred color and quantity.
Do the porta-potties come with handwashing stations?
Handwashing stations are available as an add-on option with The Lux Loo. These stations are designed with a foot pump for hands-free use and come with warm water, making them a great complement to the porta-potties for enhanced hygiene.
Handwashing Stations
How many handwashing stations do I need for my event?
The number of handwashing stations you’ll need depends on the size of your event and the number of guests. As a general guideline, you should have one handwashing station for every 4-6 porta-potties. For larger events, or those where food is being served, additional stations may be advisable to ensure smooth flow and guest satisfaction.
How long will the water last in the handwashing station?
The Lux Loo handwashing stations can handle up to 300 uses on a single fill. They feature a 17-gallon fresh water tank and a 19-gallon grey water holding capacity, which is typically sufficient for most events. However, for very large events, you may need to arrange for a refill or additional stations.
Are the handwashing stations easy to use?
Absolutely. The Lux Loo handwashing stations are designed with a foot pump for easy, hands-free operation. This not only makes them user-friendly but also enhances hygiene by minimizing direct contact.
Event Restroom Trailers
The Lux Loo’s restroom trailers come with high-end finishes, elegant decor, air conditioning, flushing toilets, spacious stalls, running water, and upscale countertops. They are designed to provide a luxurious experience for your guests.
Our restroom trailers are available in various sizes to suit different needs. Depending on the model, they can accommodate anywhere from 50 to 300 guests. For specific capacity details, please consult with us to determine the best option for your event size.
We recommend booking your restroom trailer at least 6-9 months in advance, especially during peak event seasons, to ensure availability and secure your preferred model and date.
Our team will handle the delivery, setup, and pickup of the restroom trailer. We will work with you to arrange a convenient delivery time and ensure the trailer is set up and ready for use before your event begins.
The minimum rental period for our restroom trailers typically starts at 1 day. If you require same-day delivery & pick-up, please reach out to us to make sure we can accommodate your request.
Yes, we offer additional services such as regular maintenance during the event, extra supplies, and enhanced decor options. Let us know your specific requirements, and we’ll tailor our services to meet your needs.
If your event location has limited access, please inform us in advance. Our team will assess the situation and work with you to find a solution, whether it’s adjusting the delivery logistics or selecting a suitable trailer model.
The Lux Loo’s restroom trailers require a standard 2x20amp electrical service during the summer months. However, in winter, a more robust 3x30amp service is necessary to ensure that the unit remains warm and the tanks do not freeze. Proper electrical setup is crucial for maintaining optimal functionality and comfort throughout your event.
Typically, a garden hose connected to a water source is sufficient for the restroom trailers. However, if you don’t have access to a water source at your event location, we can arrange to fill the water tank prior to delivery in some cases. Please reach out to us in advance if you require this service, and we’ll make the necessary arrangements to ensure your trailer is fully prepared.
Commercial Septic Pumping
The frequency of septic pumping for construction site washrooms depends on several factors, including the number of units, the volume of usage, and the size of the waste tanks. Typically, we recommend scheduling a pump-out every 1-2 weeks for active construction sites to prevent overflows and maintain hygiene. For less busy sites, or if you have multiple units, the interval might be longer. Our team can assess your specific needs and recommend a suitable pumping schedule to ensure smooth operation.
If a septic system is not pumped regularly, it can lead to a range of issues including unpleasant odors, blocked waste lines, and potential overflows. This can disrupt your construction site operations and create unsafe and unsanitary conditions for workers. Regular pumping ensures that the system operates efficiently, prevents backups, and maintains a clean and functional environment on-site.
Signs that your septic system may need immediate pumping include slow-draining toilets, frequent backups, or strong odors around the units. Additionally, if you notice that the waste levels in the tanks are rising rapidly or the system is becoming less efficient, it’s time to schedule a pump-out. If you’re unsure, our team can perform a quick inspection and provide expert advice on whether immediate service is needed to prevent any issues.
No, to maintain our industry-leading standards and ensure the proper operation of our restroom trailers, we only authorize our skilled team to handle septic pumping for The Lux Loo trailers. Our professionals are trained to perform the service efficiently and in accordance with our high-quality standards, ensuring that your trailer remains in optimal condition and continues to provide top-notch facilities for your site.
Construction Site Porta Potties
The number of porta potties you’ll need depends on the size of your crew and the duration of your workday. As a general rule, we recommend one unit for every 10 workers over a 40-hour workweek. If your crew works longer shifts or your site is particularly busy, you may want to add more units to ensure everyone has access when needed.
Our porta potties are typically serviced once a week, which includes thorough cleaning, restocking of supplies, and waste removal. However, depending on your site’s needs, we can adjust the frequency of service to ensure your units remain clean and fully operational at all times.
We handle everything from delivery to setup, ensuring your porta potties are ready for use as soon as they arrive. Our team will coordinate with you to find the best placement on-site, and we can accommodate any special requests or restrictions you may have. After your project wraps up, we’ll take care of the removal, leaving your site clean and clear.
Yes, our porta potties meet all current BC legislation requirements. We offer units equipped with flushing toilets and sinks. When requesting a quote or booking your porta potty, please specify if you require flush toilets to ensure compliance and comfort on your site.
Please Note: Porta potties with flush toilets are unavailable between November and March. If you require flush toilets in these months, ask about our heated restroom trailers.
Worksite Restroom Trailers
Yes, restroom trailers with flushable toilets and running water fully comply with British Columbia’s WorkSafeBC regulations for jobsites. Depending on the amount of workers on a jobsite, employers may have to provide clean and sanitary washroom facilities with running water, handwashing stations, and proper waste disposal. Our restroom trailers meet and exceed these standards, ensuring your site remains compliant while providing your crew with comfortable, hygienic facilities.
To maintain compliance with WorkSafeBC regulations, restroom trailers should be serviced regularly to ensure they remain clean, stocked, and in good working order. We recommend servicing the trailers at least once a week, but depending on the size of your crew and the intensity of your project, more frequent servicing may be necessary. This includes emptying waste tanks, replenishing supplies, and general cleaning to keep the facilities sanitary.
Yes, our restroom trailers are suitable for use on all types of construction sites across British Columbia. They are particularly beneficial for longer-term projects or jobsites that require a higher standard of facilities, such as those in urban areas or sites with larger crews. WorkSafeBC regulations require that facilities are easily accessible, and our trailers can be positioned to ensure convenience for your workers while meeting all regulatory requirements.
Yes, our restroom trailers are designed for year-round use, including during winter months. However, to ensure optimal performance and prevent issues such as freezing, they require a larger power source in colder weather. Additionally, extra insulation for some components may be necessary depending on your specific site conditions and temperatures. For a tailored solution that meets your needs, please get in touch with us to receive a custom quote and discuss your winter requirements.
Residential Septic Tank Pumping
How often should I schedule septic tank pumping for my home?
The frequency of septic tank pumping depends on several factors, including the size of your tank, the number of people in your household, and your water usage. Generally, it’s recommended to pump your septic tank every 3-5 years. However, if you have a large household or use a lot of water, more frequent pumping may be necessary. Regular inspections can help determine the optimal schedule for your specific situation.
What are the signs that my septic tank needs pumping?
Common signs that your septic tank may need pumping include slow-draining sinks and toilets, gurgling sounds in the plumbing, unpleasant odors around the drain field, or standing water in the yard. If you notice any of these issues, it’s a good idea to schedule a pump-out to prevent potential problems and maintain proper system function.
How long does a septic tank pumping take?
The actual pumping process typically takes between 30 minutes to 1 hour, depending on the size of your tank and its current level of waste. However, additional time may be required for setup, inspection, and any potential issues that may arise during the service. Our team will work efficiently to minimize disruption and complete the job promptly.
Will septic tank pumping damage my property?
Our team takes great care to avoid any damage to your property. We use specialized equipment to access and pump your septic tank with minimal disruption. If necessary, we’ll take precautions to protect your lawn or driveway during the process. If you have any specific concerns about access or property protection, please let us know in advance.
Do I need to be home for the septic tank pumping service?
While it’s not always necessary for you to be home during the service, it’s helpful to provide access to the tank and any relevant information about its location. If you’re not available, please ensure that we have clear instructions on how to access the tank and any necessary permissions. Our team will complete the job efficiently and leave your property in good condition.
What happens to the waste that is pumped out of my septic tank?
The waste that is pumped out of your septic tank is transported to a licensed treatment facility where it is properly processed and disposed of in accordance with local regulations. Our team follows all environmental guidelines to ensure that the waste is handled responsibly and safely.
Can septic tank pumping prevent future problems with my septic system?
Regular septic tank pumping helps to maintain the efficiency and longevity of your septic system by removing accumulated sludge and preventing overflows. While it cannot entirely eliminate the risk of future issues, it significantly reduces the likelihood of backups and system failures. Routine maintenance and inspections, combined with proper use, will help keep your system in good working condition.
Grease Trap Pumping
How often should I schedule grease trap pumping for my restaurant?
The frequency of grease trap pumping depends on the size of your trap and the volume of grease your establishment produces. As a general guideline, we recommend having your grease trap pumped every 1-3 months for most restaurants. High-volume kitchens or those with more intensive grease production might require more frequent service. Regular pumping helps prevent clogs, maintain proper function, and ensure compliance with health regulations.
Can I continue using my kitchen while the grease trap is being pumped?
Yes, you can continue using your kitchen during the grease trap pumping process, but there may be some temporary inconvenience. Our team works efficiently to minimize any disruption to your operations. We recommend scheduling the service during off-peak hours or times when kitchen activity is lower to reduce any potential impact on your daily operations. If you have specific scheduling needs or concerns, please let us know, and we’ll do our best to accommodate them.
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